ACCME Post-Test Requirements for Enduring Materials

  Nov 3rd, 2025   -     Uncategorized   -  

ACCME Post-Test Requirements for Enduring Material Applies to online/self-study activities (e.g., web modules, recordings, PDFs with assessment). What’s Required Post-test is required to assess learner knowledge/competence at the end of the activity. Align questions to learning objectives and core content covered. Define a passing score (commonly 70–80%) and allow reattempts as your policy permits. Document […] Read More →

AVIR Accreditation Standard Operating Procedure (SOP v1.0)

  Oct 21st, 2025   -     ImagingCampus, Uncategorized   -  

AltusCampus / ImagingCampus — AVIR Accreditation SOP v1.0 Effective: October 2025 · Prepared by: AltusCampus Operations · Next Review: October 2026 1. Purpose This SOP defines the standardized process for obtaining and maintaining AVIR ACE accreditation for courses offered through AltusCampus and the ImagingCampus Product. It ensures compliance, consistency, and audit readiness across all CE […] Read More →

Altus Enterprise Sales & Marketing Contact Engagement Strategy

  Oct 20th, 2025   -     Uncategorized   -  

Altus Enterprise Sales & Marketing Strategy Subsidiaries: Altus, AltusCampus, iiCME, SDM Analytics  •  Client Lifecycle Framework Objective: Create a unified, scalable framework to move clients from awareness → onboarding → retention → reactivation across all subsidiaries. ? Tier 1 — Active Clients Definition: Clients currently engaged under contract or subscription, generating active revenue. Examples: ImagingCampus […] Read More →

Altus Campus – Petrone Front‑End User Import Tool

  Oct 12th, 2025   -     Adding Seats, Customer Success Management, Petrone Associates   -  

Petrone Front-End User Import Bulk create or match users, enroll them into a course, notify users & admins, and download a post-run report — all from a WordPress page. Overview This tool provides an authenticated, front-end interface to import users for Petrone organizations. It reads a CSV, applies shared metadata (Facility, Role, Specialization, Address), creates […] Read More →

Client Success and Program Execution Model – iiCME

  Sep 24th, 2025   -     Customer Success Management, ImagingCampus   -  

Client Success and Program Execution Model ? Staffing Model Overview Title: Client Success and Program Execution Model Purpose: To define how key team members collaborate to support the renewal, growth, and delivery of accredited medical education programs across multiple formats. ? Quick Access: ? LevelUp Article ? Word Document (SharePoint) ? Key Roles & Responsibilities […] Read More →

SOP: Creating and Publishing a Standard Operating Procedure (SOP) to LevelUp

  Sep 17th, 2025   -     LevelUp, Standard Operating Procedures (SOPs)   -  

SOP: Creating and Publishing a Standard Operating Procedure (SOP) to LevelUp SOP Date: As of September 2025 ? Background This SOP provides a standardized framework for developing, reviewing, formatting, and publishing Standard Operating Procedures (SOPs) and How-To documents. These serve as training and operational resources for Altus team members across the Altus portfolio and affiliated […] Read More →

ImagingCampus – Course Not Available / 404 Error on ImagingCampus

  Sep 15th, 2025   -     Customer Success Management, Features, ImagingCampus   -  

CSA SOP: Course Not Available / 404 Error on ImagingCampus Issue Reported: User is unable to enroll in a course that should be available on their ImagingCampus as assigned by their Campus Administrator. Step 1: Follow-Up Questions for the User The CSA should follow up with the ImagingCampus user and ask the following: Are you […] Read More →

ImagingCampus Product – Administrator/Point of Contact Onboarding Meeting

     -     Administration & Reporting, Customer Success Management, Deployment, ImagingCampus   -  

ImagingCampus ProductAdministrator/Point of Contact Onboarding Meeting Date: As of September 2025 ? Resource Links Presentation: View Slide Deck LevelUp: Word Document ? Meeting Notes Altus Team should have cameras on. Meeting should be recorded. Inform the client that recording is in progress. Pre-meeting, CSA should have ready ImagingCampus Administer Page ImagingCampus Verification Code ? Meeting […] Read More →

CSA SOP: Handling Customer Voicemails (iiCME & AltusCampus)

  Sep 10th, 2025   -     AltusCampus, Customer Success Management   -  

CSA SOP: Handling Customer Voicemails (iiCME & AltusCampus) Purpose: Ensure all customer voicemails are reviewed, logged, resolved, and tracked via HubSpot support tickets. ? Step-by-Step Instructions ? Step 1: Check Voicemails in Dialpad Log into your Dialpad account. Review voicemails under both: iiCME AltusCampus Listen to each voicemail completely and take notes. ? Step 2: […] Read More →

Granting Admin Access to ImagingCampus

     -     Administration & Reporting, ImagingCampus   -  

CSA SOP: Granting Admin Access to a New User on a Client ImagingCampus Purpose: Guide the Client Success Associate (CSA) through verifying, creating, and authorizing a new Admin user on a client’s ImagingCampus site. Use Case: Client requests admin access for a new team member (e.g., HR Manager, Compliance Lead). ? Summary of Workflow Confirm […] Read More →