How to Find the Campus Administration Code

  Sep 2nd, 2025   -     Administration & Reporting, Customer Success Management, ImagingCampus   -  

? How to Find the Campus Administration Code: Go to https://[slug].imagingcampus.com/wp-admin Click Pages → Find page titled “Administration” Click Edit On the right side under Password Protect, copy the password Read More →

SOP: Handling Requests to Add Additional Seats to an ImagingCampus Subscription

  Aug 5th, 2025   -     Adding Seats, Customer Success Management, ImagingCampus, Revenue: Renewal   -  

SOP: Handling Requests to Add Additional Seats to an ImagingCampus Subscription SOP ID: IC-SOP-004 Last Updated: August 5, 2025 Applies To: CSAs, CSMs Systems: HubSpot, WordPress (AltusLearn), Email Purpose To define the step-by-step process for reviewing and fulfilling client requests to add participants (seats) to an existing ImagingCampus subscription. This SOP ensures actions align with […] Read More →

Example: Client Support Case – Midwest Surgical Hospital (Adding Seats, Renewal)

     -     Adding Seats, Customer Success Management, ImagingCampus, Revenue: Renewal   -  

Client Support Case: Midwest Surgical Hospital / AltusCampus Request Add a new participant (Michell White) to ImagingCampus subscription. CSA Action Steps Step 1: Verify Requester Identity & Contact Info Search Tami Kshywonis <TKshywonis@mwsurgical.com> in HubSpot. Confirm: First/Last Name Associated Email(s) Job Title (update if missing) Contact Professional Role Check right panel for: Associated Company: Midwest […] Read More →

Instructions: Receiving Check Payments in HubSpot

  Jul 22nd, 2025   -     Fiscal, HubSpot, Operations, Software   -  

? Instructions: Receiving Check Payments in HubSpot ? Purpose: To properly record check payments received from customers in HubSpot and ensure invoice records remain accurate. Note: This task should be performed by a member of the Financial Operations Team. ✅ Step-by-Step Instructions 1. Log into HubSpot 2. Navigate to the Invoices Tab Use the left-side […] Read More →

ImagingCampus Platform – Technical & Access Information (Customer Reply; Sales Process)

     -     ImagingCampus, Product Information, Sales Process, Uncategorized   -  

ImagingCampus Platform – Technical & Access Information Below are common questions and answers about the ImagingCampus platform, covering user setup, data security, certificate printing, and more. 1. User Setup, Access, and Connection Requirements Who sets up users? Users create their own accounts via a registration link and verification code. Connection requirements: No special connection is […] Read More →

Email Inbox Management Protocol

  Jul 16th, 2025   -     Customer Success Management   -  

Email Inbox Management Protocol For: Customer Success Associate (CSA) Goal: Ensure timely communication, visibility, and categorization of all incoming emails within the CSM’s inbox. ? Email Label Categories & Usage # Label Purpose Label Color 1 to respond Emails that require a reply from the CSM (cannot be handled by CSA). Red 2 FYI Informational […] Read More →

Renewal: ImagingCampus Product (Customer Success)

  Jul 15th, 2025   -     AltusCampus, Customer Success Management, ImagingCampus, Revenue: Renewal   -  

SaaS (ImagingCampus & LMS) Renewal Process Pipeline Owner: AltusCampus Primary Drivers: Customer Success Associate (CSA), Customer Success Manager (CSM) Platform: HubSpot Stage 1: Multi-Year Deal Use: Long-term prepaid SaaS accounts Action: No immediate CSA task unless initiated Stage 2: Recently Renewed Trigger: Closed-Won deal or imported from New Business pipeline Immediate CSA Task: Complete renewal […] Read More →

Deploying an ImagingCampus

  Jul 14th, 2025   -     Deployment, ImagingCampus   -  

? ImagingCampus Deployment Guide Internal Use Only Owner: Customer Success Associate (CSA) Platform: AltusCampus LMS – ImagingCampus ? Background: Sales & Deployment Structure ImagingCampus is sold by a Customer Success Manager (CSM) or a Customer Success Associate (CSA) under the direction of a CSM. Once the deal is closed, the CSA is responsible for deployment […] Read More →

Device MRI Safety Summary – July 13th 2025

  Jul 13th, 2025   -     Features, ImagingCampus   -  

Post Project Brief: MR Implants and Device LookUp Plugin Overview The MR Implants and Device LookUp Plugin is a WordPress-integrated clinical utility designed to help radiology professionals quickly assess MRI safety parameters of implanted medical devices. It leverages data stored in AltusCampus’s internal MySQL databases, connects to OpenAI for enhanced device summaries, and utilizes Zapier […] Read More →