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SOP | Creating a Coupon/Enrollment Code | INTERNAL
One way for users to access content is with Enrollment or Coupon codes. This may be on our own AltusLearn site, or one of our partner LMS sites. Either way the process is the same. An enrollment code lets a user forego the cost of a course or enroll ...
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SOP | HubSpot Surveys and Workflow Integration | INTERNAL
Surveys are a great way to gain feedback and data from our customers’ experience with our courses and webinars. At Altus, we mainly use Customer Satisfaction surveys to measure how successful different courses are. Other times, there can be the...
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SOP | HubSpot Knowledge Base | INTERNAL
The knowledge base is a help center for users that contains solutions for common questions and concerns they may have. In this document, we will demonstrate how to create a new article, a new category and subcategory, and how to access the external d...
Free
SOP | Updating Company's Out of Office Email | INTERNAL
There are certain days where Altus and SDM are officially closed. The official closure dates can be found in an article on the commons detailing pay-periods and holidays. Additionally we often have limited-to-no staff on days surrounding key holidays...
Free
SOP | Updating a Campus' User Limit | INTERNAL
Sometimes you will need to update the seat limit on a specific campus. This may be required if the campus admin reaches out requesting to purchase additional seats to add newly acquired staff or upon the campus’ renewal when their team decides ...
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SOP | Deactivating a Campus | INTERNAL
There are times when customers do not renew their campus’s contract and their campus must be deactivated. The SOP covers the simple basics on how to deactivate a campus.
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