ImagingCampus Platform – Technical & Access Information (Customer Reply; Sales Process)
ImagingCampus Platform – Technical & Access Information
Below are common questions and answers about the ImagingCampus platform, covering user setup, data security, certificate printing, and more.
1. User Setup, Access, and Connection Requirements
- Who sets up users? Users create their own accounts via a registration link and verification code.
- Connection requirements: No special connection is needed. Compatible with modern browsers (Chrome, Firefox, Safari – updated within 18 months).
- On-site access required? No. Users can log in from any secure internet connection. There is no need to restrict to outward-facing IPs.
- Special PC requirements for testing? No special hardware is needed. Post-tests can be completed from desktop, tablet, or mobile devices.
2. Data Retention and Security
- Employee Name: Yes
- SSN: No
- Date of Birth: No
- Security and retention: User activity and completion data are retained for 10 years. All data is stored securely in a HIPAA-compliant environment with encryption in transit and at rest.
3. Certificate Printing Requirements
- Printer requirements: None. Certificates are downloadable PDFs and printable from any standard printer.
4. Course Format and Technical Requirements
- Plugins required: None.
- Supported devices: Courses and tests are accessible on desktops, tablets, and mobile devices.
5. Completion Tracking, Email Notifications, and Renewals
- Level II MRI Training included? Yes. ImagingCampus includes Level I and Level II MRI training options.
- Completion notifications to HR/Education? Completion reports can be downloaded by administrators. Email notifications can also be enabled.
- Renewal reminders: Yes. Automated reminders can be configured based on expiration timelines.
6. System Uptime and Maintenance
- SLA/Uptime: 99.9% uptime guarantee.
- Maintenance windows: Scheduled maintenance typically occurs after 5 PM CST or on Sundays. Clients are notified in advance if downtime is expected.
Have additional questions? Contact us at client.support@altuscampus.com.