Granting Admin Access to ImagingCampus

CSA SOP: Granting Admin Access to a New User on a Client ImagingCampus

Purpose: Guide the Client Success Associate (CSA) through verifying, creating, and authorizing a new Admin user on a client’s ImagingCampus site.

Use Case: Client requests admin access for a new team member (e.g., HR Manager, Compliance Lead).

? Summary of Workflow

• Confirm if the user already exists
• If not, collect info and create the user
• Assign admin rights on the client’s ImagingCampus
• Send access + training email to the client
• Document actions in HubSpot

? Step-by-Step Instructions

• Login to the AltusLearn Network Admin Panel.
• Navigate to: Network Admin > Users
• Search for the user’s email (e.g., justina.quesada@arc.com).
• If the user exists:
  • Confirm they’re associated with the correct ImagingCampus
  • Proceed to Step 3 to assign Admin access
• If the user does not exist, continue to Step 2.

• Confirm you have the following:
  • First & Last Name
  • Email Address
  • Job Title (optional)
  • Organization Name
• If missing, request this information from the client before proceeding.

• Go to: Network Admin > Users > Add New
• Fill in:
  • Username: usually the email address
  • Email
  • First/Last Name
• Leave role at default — Admin rights will be added in the campus.
• Click “Add User”

• Open a new browser tab and go to:

https://[ClientPortal].imagingcampus.com/wp-admin

• Login using your CSA credentials.

• From the left-hand menu, go to AltusCampus Admin
  Or go directly to:
  

  https://[ClientPortal].imagingcampus.com/wp-admin/admin.php?page=aca-home

• Locate the section titled “Authorize on this site by email”
• Enter the user’s email in the text box
• Choose “Add As Admin” from the action dropdown
• Confirm they now appear in the list of Admins below

• Scroll down to the Admin list
• Find the user’s email
• Click “Remove” to revoke admin access
• This only removes access from this campus — it does not delete the user’s WordPress account.

• Email the new Admin (and CC the requester)
• Include:
  • Login link: https://altuslearn.com/login
  • Instructions to use “Forgot Password” if it’s their first time
  • Offer 2–3 time slots for a 30-minute training session

Email Template:

Hi [First Name],

Your ImagingCampus admin access has been created. You can log in at:
Log In


Please click “Forgot Password” to set your credentials.

We’d also like to offer a short onboarding session to walk through reports,
user management, and other admin features.

Here are a few available time slots:
[Insert 2–3 options]

Best regards,
[Your Name]
Client Success Associate
client.support@altuscampus.com
  

• Open the company record in HubSpot
• Add a note titled: “Admin Onboarding – [User Name]”
• Include:
  • Whether the user existed or was newly created
  • Which campus access was granted to
  • Date of access setup
  • Training invite details

✅ Done!

You’ve successfully set up a new client admin. Let your manager know if any issues arise or a user requests additional training or access.