Course Directory
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Surveys are a great way to gain feedback and data from our customers’ experience with our courses and webinars. At Altus, we mainly use Customer Satisfaction surveys to measure how successful different courses are. Other times, there can be the...
The knowledge base is a help center for users that contains solutions for common questions and concerns they may have. In this document, we will demonstrate how to create a new article, a new category and subcategory, and how to access the external d...
There are certain days where Altus and SDM are officially closed. The official closure dates can be found in an article on the commons detailing pay-periods and holidays. Additionally we often have limited-to-no staff on days surrounding key holidays...
Sometimes you will need to update the seat limit on a specific campus. This may be required if the campus admin reaches out requesting to purchase additional seats to add newly acquired staff or upon the campus’ renewal when their team decides ...
There are times when customers do not renew their campus’s contract and their campus must be deactivated. The SOP covers the simple basics on how to deactivate a campus.
This SOP provides the basic techniques needed for all video editing projects.
SOP videos created to assist their corresponding SOP Document. They act as visual aid to help train team members in learning new skills.