Posts In Category "ImagingCampus"

AVIR Accreditation Standard Operating Procedure (SOP v1.0)

  Oct 21st, 2025   -     ImagingCampus, Uncategorized   -  

AltusCampus / ImagingCampus — AVIR Accreditation SOP v1.0 Effective: October 2025 · Prepared by: AltusCampus Operations · Next Review: October 2026 1. Purpose This SOP defines the standardized process for obtaining and maintaining AVIR ACE accreditation for courses offered through AltusCampus and the ImagingCampus Product. It ensures compliance, consistency, and audit readiness across all CE […] Read More →

Altus Campus – Petrone Front‑End User Import Tool

  Oct 12th, 2025   -     Adding Seats, Customer Success Management, Petrone Associates   -  

Petrone Front-End User Import Bulk create or match users, enroll them into a course, notify users & admins, and download a post-run report — all from a WordPress page. Overview This tool provides an authenticated, front-end interface to import users for Petrone organizations. It reads a CSV, applies shared metadata (Facility, Role, Specialization, Address), creates […] Read More →

Client Success and Program Execution Model – iiCME

  Sep 24th, 2025   -     Customer Success Management, ImagingCampus   -  

Client Success and Program Execution Model ? Staffing Model Overview Title: Client Success and Program Execution Model Purpose: To define how key team members collaborate to support the renewal, growth, and delivery of accredited medical education programs across multiple formats. ? Quick Access: ? LevelUp Article ? Word Document (SharePoint) ? Key Roles & Responsibilities […] Read More →

ImagingCampus – Course Not Available / 404 Error on ImagingCampus

  Sep 15th, 2025   -     Customer Success Management, Features, ImagingCampus   -  

CSA SOP: Course Not Available / 404 Error on ImagingCampus Issue Reported: User is unable to enroll in a course that should be available on their ImagingCampus as assigned by their Campus Administrator. Step 1: Follow-Up Questions for the User The CSA should follow up with the ImagingCampus user and ask the following: Are you […] Read More →

ImagingCampus Product – Administrator/Point of Contact Onboarding Meeting

     -     Administration & Reporting, Customer Success Management, Deployment, ImagingCampus   -  

ImagingCampus ProductAdministrator/Point of Contact Onboarding Meeting Date: As of September 2025 ? Resource Links Presentation: View Slide Deck LevelUp: Word Document ? Meeting Notes Altus Team should have cameras on. Meeting should be recorded. Inform the client that recording is in progress. Pre-meeting, CSA should have ready ImagingCampus Administer Page ImagingCampus Verification Code ? Meeting […] Read More →

Granting Admin Access to ImagingCampus

  Sep 10th, 2025   -     Administration & Reporting, ImagingCampus   -  

CSA SOP: Granting Admin Access to a New User on a Client ImagingCampus Purpose: Guide the Client Success Associate (CSA) through verifying, creating, and authorizing a new Admin user on a client’s ImagingCampus site. Use Case: Client requests admin access for a new team member (e.g., HR Manager, Compliance Lead). ? Summary of Workflow Confirm […] Read More →

How to Find the Campus Administration Code

  Sep 2nd, 2025   -     Administration & Reporting, Customer Success Management, ImagingCampus   -  

? How to Find the Campus Administration Code: Go to https://[slug].imagingcampus.com/wp-admin Click Pages → Find page titled “Administration” Click Edit On the right side under Password Protect, copy the password Read More →

SOP: Handling Requests to Add Additional Seats to an ImagingCampus Subscription

  Aug 5th, 2025   -     Adding Seats, Customer Success Management, ImagingCampus, Revenue: Renewal   -  

SOP: Handling Requests to Add Additional Seats to an ImagingCampus Subscription SOP ID: IC-SOP-004 Last Updated: August 5, 2025 Applies To: CSAs, CSMs Systems: HubSpot, WordPress (AltusLearn), Email Purpose To define the step-by-step process for reviewing and fulfilling client requests to add participants (seats) to an existing ImagingCampus subscription. This SOP ensures actions align with […] Read More →

Example: Client Support Case – Midwest Surgical Hospital (Adding Seats, Renewal)

     -     Adding Seats, Customer Success Management, ImagingCampus, Revenue: Renewal   -  

Client Support Case: Midwest Surgical Hospital / AltusCampus Request Add a new participant (Michell White) to ImagingCampus subscription. CSA Action Steps Step 1: Verify Requester Identity & Contact Info Search Tami Kshywonis <TKshywonis@mwsurgical.com> in HubSpot. Confirm: First/Last Name Associated Email(s) Job Title (update if missing) Contact Professional Role Check right panel for: Associated Company: Midwest […] Read More →

ImagingCampus Platform – Technical & Access Information (Customer Reply; Sales Process)

  Jul 22nd, 2025   -     ImagingCampus, Product Information, Sales Process, Uncategorized   -  

ImagingCampus Platform – Technical & Access Information Below are common questions and answers about the ImagingCampus platform, covering user setup, data security, certificate printing, and more. 1. User Setup, Access, and Connection Requirements Who sets up users? Users create their own accounts via a registration link and verification code. Connection requirements: No special connection is […] Read More →