Posts In Category "AltusCampus"

AltusPlatform API Migration Hardening – 02/23/2026

  Feb 23rd, 2026   -     AltusCampus, Development Notes, Development with AI Resrouces, General API Instructions   -  

Release Notes: AltusPlatform API Migration Hardening (Production Readiness) Release scope Strengthened API request logging lifecycle to prevent orphaned/incomplete log rows. Standardized auth behavior for me vs API-key routes. Improved site/users performance path and observability. Added migration compatibility cleanups in dependent plugins. Added operational scripts/tests for KPI tracking, null diagnostics, 404 caller inventory, and smoke checks. […] Read More →

CSA SOP: Handling Customer Voicemails (iiCME & AltusCampus)

  Sep 10th, 2025   -     AltusCampus, Customer Success Management   -  

CSA SOP: Handling Customer Voicemails (iiCME & AltusCampus) Purpose: Ensure all customer voicemails are reviewed, logged, resolved, and tracked via HubSpot support tickets. ? Step-by-Step Instructions ? Step 1: Check Voicemails in Dialpad Log into your Dialpad account. Review voicemails under both: iiCME AltusCampus Listen to each voicemail completely and take notes. ? Step 2: […] Read More →

Renewal: ImagingCampus Product (Customer Success)

  Jul 15th, 2025   -     AltusCampus, Customer Success Management, ImagingCampus, Revenue: Renewal   -  

SaaS (ImagingCampus & LMS) Renewal Process Pipeline Owner: AltusCampus Primary Drivers: Customer Success Associate (CSA), Customer Success Manager (CSM) Platform: HubSpot Stage 1: Multi-Year Deal Use: Long-term prepaid SaaS accounts Action: No immediate CSA task unless initiated Stage 2: Recently Renewed Trigger: Closed-Won deal or imported from New Business pipeline Immediate CSA Task: Complete renewal […] Read More →